GETTING ACCESS

+ How do I get my music on Pandora?

If you are an independent, self releasing artist, you can have your music delivered to Pandora by an artist aggregator or distributor of your choice. Go here for more information on how to partner with Pandora. If you are already working with an aggregator or distributor, make sure to opt in or check the box to have your music distributed to Pandora.

Once your music is delivered to us, if you don’t find your music on Pandora after a few weeks please email AMP support with your request here: amp-support@pandora.com.

+ How do I get access to AMP?

If your music is spinning on Pandora, claim your AMP profile at amp.pandora.com/claim-artist. If you work at a label or distributor in a direct deal with Pandora, please contact your Partner Manager for access.

+ How do I get access to AMPcast?

If your music is spinning on Pandora, claim your AMP profile then download the latest Pandora app from the iOS App Store or the Google Play Store. Log in using the same email and password you use to log into AMP, and tap your artist name in the menu of the app.

+ Where can I find more information about Pandora Stories?

For more information on Pandora Stories, including FAQs and the sign up form to publish your own Pandora Story, visit ampplaybook.com/pandora-stories.


MARKETING TOOLS

+ I have AMP Access, but when I log in I don’t see the blue “Create Campaign” plus sign.

There are three types of AMP access: Member, Publisher, and Owner. If your account is set to Member access, you will not see the “Create Campaign” option. If you are a Publisher or Owner, you will see the “Create Campaign” option, but it may include different tool availability, depending on whether your account has artist-level or label-level access. By default artist-level accounts have access to Artist Audio Messages and Promote Show, and label-level accounts have access to Artist Audio Messages, Promote Show, Featured Tracks, and Promote Single. However, if you are an independent artist and you deliver your music to Pandora through one of our partners, you may be eligible for direct access to Featured Tracks. A partial list of our partners includes: CD Baby, Distrokid, ONErpm, Tunecore. Please reach out to AMP Support if you believe you need to adjust your access type.

+ How do I use a specific AMP marketing tool?

We’re glad you asked! Watch videos, read user guides and learn from case studies on the Using AMP and Next Big Sound pages of the Playbook: Artist Audio Messages, Featured Tracks, Campaigns, Next Big Sound

+ Can I use AMP if I am not based in the US?

Yes! You can log into AMP on your desktop and create campaigns regardless of your location. Keep in mind your campaigns will only reach listeners in the US.

+ Can I use AMPcast outside of the US?

No. AMPcast’s features are embedded into the Pandora app, so you cannot use AMPcast in countries that do not support Pandora.


ADDITIONAL QUESTIONS

+ How can I add and remove members from my team in AMP?

If you are designated as the Owner of an account, you can add or remove members of your team on AMP by selecting Team Management from the drop-down menu in the top-right corner of your dashboard. If you do not have this option but would like to invite other team members, you can request access by emailing us at amp-support@pandora.com.

+ How can I update my artist profile image?

Artist profile photos can be customized on the “Profile” tab of an Artist Page in AMP. There you'll be able to upload and submit a new artist profile photo for review.

+ How can I add a cover photo?

Cover Photos allow you to submit a high resolution landscape photo of the artist that will appear at the top of your Artist page on Pandora. To upload a Cover Photo, click on the pencil icon that appears under the blue banner by the circular Artist Profile Photo.

+ How can I update my artist’s bio?

On the Profile page in AMP, scroll down to the “About” section. Click the “Edit” button to begin writing your bio. When you’re finished, click “Submit.”

+ How can I add and update song credits on Pandora?

The credits on Pandora are delivered to us by labels and distributors. Artists can submit credits to their label or distributor in the standard DDEX RIN format, or whichever method they require. They will then deliver the credits to Pandora with your music.

Pandora supports credits from both new deliveries and updates. For new releases, include all of your credits along with the first delivery of your music. For music that has been previously released, most distributors allow you to add information in an update to Pandora.

If you have questions about how your particular distributor sends credits to Pandora and the format they’d prefer, talk to your distributor.

+ How can I add lyrics to my songs on Pandora?

Pandora has partnered with LyricFind to surface lyrics on our platform. Make sure you’ve registered your music with LyricFind to have your lyrics included on Pandora.


STILL NEED HELP?

Send us an email and a member of our AMP Support team will be in touch.